Terms & Conditions

Introduction

Welcome to Merava Travels. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.

Merava Travels is a registered travel agency providing domestic and international tour packages, travel arrangements, and related services.

Booking Terms

All bookings are subject to availability and acceptance by Merava Travels. The following terms apply to all reservations:

• Deposit Requirement: A non-refundable deposit of 25% of the total package cost is required at the time of booking.
• Balance Payment: Full payment must be made at least 30 days before departure for domestic tours and 45 days for international tours.
• Documentation: Passport copies, photographs, and other required documents must be submitted within specified timelines.
• Booking Confirmation: Bookings are confirmed only upon receipt of deposit and required documents.
• Name Changes: Name changes may be permitted with applicable fees and subject to airline/operator policies.

Cancellation & Refund Policy

Cancellation requests must be made in writing to our office. Refunds are subject to the following cancellation charges:

Additional Terms & Conditions

Please review the following important conditions applicable to all bookings:

• Rates are valid for Indian citizens only.
• Reconfirmation procedures can be done only after receiving the payment.
• Unused services for transfers, tours & hotel accommodations are non-refundable.
• Standard Check-in time is 14:00 hrs and Check-out is 12:00 hrs (may vary as per local rules).
• Merava Travels reserves the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make reasonable efforts to notify you in advance.
• If such changes occur during the tour, our local representative will inform you. Your cooperation in accepting such changes is appreciated.
• Changes may occur due to factors beyond our control such as force majeure events including flight delays, cancellations, weather conditions, etc.
• We shall not be responsible or liable to provide any refund or compensation for such changes.
• Porterage, Beverages, and Laundry expenses are caused by factors beyond our control like flight delays, roadblocks, vehicle malfunctions, political disturbances, natural calamities, etc.
• Airline/room upgrades and complimentary services are not guaranteed and will not be entertained during the tour.
• If any pre/post tour deviation is required, it must be informed at the time of booking. Last-minute changes will not be accepted.
• Guests are advised not to keep valuables in the coach/vehicle during the tour.
• The company will not be responsible for loss of valuables from the vehicle.
• If the vehicle is damaged by the guest (accidentally or otherwise), compensation must be paid to the transport provider.
• If the hotel room is damaged (intentionally or accidentally), the guest must pay the charges directly to the hotel before checkout.
• Triple Accommodation: Maximum three persons per room. Usually includes one queen-size bed or two beds with an extra rollaway/cot.
• Double/Twin Accommodation: A double room may have a queen-size bed or twin beds. Bed type is subject to availability.

Travel Documents & Insurance

It is the traveler's responsibility to ensure all travel documents are valid and meet the requirements of the destination country.

• Passport Validity: Must be valid for at least 6 months from the date of return for international travel.
• Visa Requirements: Travelers are responsible for obtaining necessary visas. We provide assistance but cannot guarantee visa approval.
• Travel Insurance: We strongly recommend purchasing comprehensive travel insurance covering medical emergencies, trip cancellation, and baggage loss.
• Health Requirements: Some destinations require specific vaccinations. Consult your physician before travel.

Responsibilities & Liabilities

Merava Travels acts as an intermediary between travelers and various service providers. Our responsibilities are limited as follows:

• We are not responsible for acts or omissions of airlines, hotels, transport operators, or other service providers.
• We shall not be liable for loss, damage, or injury arising from accidents, natural disasters, political unrest, or other force majeure events.
• We reserve the right to alter itineraries due to operational requirements, weather conditions, or other factors beyond our control.
• Travelers are responsible for their conduct and must comply with local laws and customs of visited countries.

Privacy & Data Protection

We are committed to protecting your privacy. Your personal information is collected and used in accordance with our Privacy Policy.

• We collect necessary information for booking purposes and to provide travel services.
• Your data may be shared with airlines, hotels, and other service providers as required for travel arrangements.
• We implement appropriate security measures to protect your personal information.
• By using our services, you consent to our collection and use of personal data as described in our Privacy Policy.

Dispute Resolution

Any disputes arising from our services shall be governed by the following terms:

• Governing Law: These terms shall be governed by and construed in accordance with the laws of India.
• Jurisdiction: Courts in Mumbai shall have exclusive jurisdiction over any disputes.
• Complaints: Please submit any complaints in writing within 30 days of tour completion.
• Mediation: We encourage resolving disputes through mediation before pursuing legal action.

Amendments to Terms

Merava Travels reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

Continued use of our services after changes constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.