Merava Travels

Introduction

Merava Travels ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use our services.

Information We Collect

We collect several types of information for various purposes to provide and improve our services to you:

Personal Information

Type of Information	Purpose of Collection
Name, Contact Details	Booking processing, communication
Passport & Visa Information	Travel arrangements, documentation
Payment Information	Transaction processing, billing
Travel Preferences	Service personalization
Emergency Contact Details	Safety and emergency situations

Automatically Collected Information

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent, click patterns
Location Data: General location information (country/city level)
Cookies Data: See our Cookie Policy below

How We Use Your Information

We use the collected information for various purposes:

To process and manage your travel bookings
To communicate with you about your bookings and services
To provide customer support and respond to inquiries
To send important updates, security alerts, and support messages
To process payments and prevent fraudulent transactions
To improve our website, services, and user experience
To comply with legal obligations and government requests
To send promotional offers and travel updates (with your consent)

Legal Basis for Processing

We process your personal information based on: (1) Your consent, (2) Performance of contract, (3) Legal obligations, and (4) Legitimate business interests.

Data Sharing & Disclosure

We may share your information in the following circumstances:

Service Providers: With airlines, hotels, tour operators, and other travel service providers to fulfill your bookings
Payment Processors: With banks and payment gateway providers to process transactions
Legal Requirements: When required by law, court order, or government authorities
Business Transfers: In connection with mergers, acquisitions, or sale of assets
With Your Consent: For any other purpose disclosed with your consent

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through standard contractual clauses and other appropriate safeguards.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

SSL encryption for data transmission
Secure servers with firewalls
Regular security assessments and updates
Access controls and authentication
Employee training on data protection
Regular backups and disaster recovery plans

Security Notice

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access

Request copies of your personal data

Right to Rectification

Request correction of inaccurate data

Right to Erasure

Request deletion of your data

Right to Restrict

Request restriction of processing

Right to Data Portability

Request transfer of your data

Right to Object

Object to processing of your data

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Cookie Policy

We use cookies and similar tracking technologies to track activity on our website and store certain information.

Types of Cookies We Use

Essential Cookies: Necessary for website functionality
Performance Cookies: Collect information about website usage
Functionality Cookies: Remember your preferences
Targeting Cookies: Deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

Third-Party Cookies

We use Google Analytics to analyze website traffic. You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Data Retention

We retain your personal information only for as long as necessary for the purposes set out in this policy:

Booking Information: 7 years for accounting and legal purposes
Marketing Data: Until you unsubscribe or request deletion
Website Analytics: 26 months from last interaction
Customer Support Data: 3 years from last interaction

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Privacy Policy